Ghoddosh Equestrian Equipment FAQ
Account Management
How can I change my account details or email after setup?
Log into your account, navigate to 'Account Details' or 'Edit Profile,' update your name, email, or password, and save.
If I change my email after registering, will I lose my registration discount?
The 5% Welcome Discount applied at checkout remains valid. However, any specific registration offers may be tied to your original sign-up email. We recommend using those offers first.
How do I reset my password?
Click 'Forgot Password?' on the login page. Enter your registered email, and we will send a secure link to create a new password.
Can I have multiple addresses saved in my account?
Yes! You can save multiple shipping locations—for your home, stable, barn, or directly for sending gifts. .
What are the benefits of creating an account?
Enjoy faster checkout, easy order tracking, saved history, a 10% discount on your next purchase, and exclusive member promotions.
Can I delete my account?
Yes. Please contact our Customer Service team, and we will process your request promptly in accordance with all data protection regulations.
Shipping & Delivery
Do you ship internationally?
Yes, we ship Ghoddosh equestrian equipment worldwide. International delivery typically takes 7–14 business days.
How is shipping calculated?
Shipping is calculated at checkout based on location, package weight, and dimensions. For Ghoddosh customers, we offer a fixed, reduced shipping rate and frequently run Free Shipping promotions (especially during holidays)..
Do you offer expedited shipping?
Yes, we can accommodate urgent needs. Please contact us immediately for tailored expedited shipping (Fast Delivery) quotes and options.
Product Information
How do I choose the right size for horse equipment?
Find detailed, specific sizing guides on each product page (e.g., blankets, halters). If you are still unsure of how to measure, contact us for personalized assistance.
What materials are your products made from?
We use high-quality materials, including genuine leather, durable nylon, and premium technical fabrics. All material specifications are detailed under the "Specifications" section on the respective product page.
Are your products suitable for all horse breeds?
Most products are available in multiple sizes to fit various breeds. Always check the individual product description for specific size ranges and breed recommendations.
Horse Care & Safety
How do I care for leather tack and equipment?
Clean leather regularly with a damp cloth and use leather conditioner to maintain suppleness. Store your tack in a cool, dry place away from direct sunlight. We also offer specialized saddle oils and protective Helmet Compartments (available on the site).
Are your products safe for sensitive horses?
Yes. We prioritize quality and comfort. Many items are designed with features like padded areas and non-irritating materials. Always check the individual product descriptions for specific features, and ensure you follow the correct fitting and usage instructions to get the best results.
Rider Apparel & Boots
What sizes do you offer for riding boots and apparel?
We offer a wide range of sizes, including larger boot sizes (up to 43-44). Please use the Size Chart on the product page, and measure your calf for tall boot styles.
Are your riding boots suitable for competition?
Many of our genuine leather and high-quality boots are perfect for everyday riding. For specific competition suitability, please check the individual product description for style details and recommendations..
Returns & Exchanges
What is your return policy?
We accept returns for unused items in original condition with tags within 30 days of delivery. Note: All returned items must be in the exact same pristine condition as delivered. Certain items are non-returnable due to hygiene reasons.
Can I exchange items for a different size?
Yes! If you need a different size, please contact our Customer Service team to arrange a fast exchange for horse equipment or apparel. (All returned items must be in original, unused condition.).
What if the equipment doesn't fit my horse?
Proper fit is vital. If an item doesn't fit within 30 days, All returned items must be in original, unused condition . We highly recommend measuring your horse beforehand to save time on processing a replacement.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through highly secure, encrypted payment gateways to fully protect your information.
Can I modify my order after placing it?
You have that Option appears on your order page , if not Please contact us immediately. We can often modify or cancel orders before they ship.
Once the order has shipped, you will need to process a return according to our policy.
Customer Experience & Support
How can I contact Ghoddosh?
Reach us via our dedicated contact form, email, or social media. We reply within 24–48 business hours.
Do you offer advice on product selection?
Yes! Our team is passionate. Contact us for personalized advice on choosing the best equipment for you and your horse.
Gifts & Special Orders
Do you offer gift wrapping?
We offer gift wrapping options, especially for items in our Horse Related Gifts collection. Please contact us for details.
Do you offer Customizations ?
Yes, customization is available for select items, particularly our "Horse Related Gifts" and some other products. Please ask our team if it is available for the item you are interested in.
Do you have special offers for special Customers ?
Yes. We offer several discounts, including a Welcome Discount, Sign-Up Discount, and VIP promotions. We also love to send customized birthday offers!